Covid-19 - 10/06/2020 - iWood is taking and processing orders as usual.
We're currently experiencing a high volume of orders, and with Covid restrictions in place, we're currently working to a lead time
of 35-45 working days (some products have longer lead times as described in their individual descriptions such as Oak beams
and other Fresh Sawn Oak products which are currently on 35-45 working days).
Secure Shopping - Order With Confidence
We’ve worked hard on our website, so we want you to feel as confident as
possible when it comes to placing your order.
We offer two methods of paying for your order through this website.
Pay by Card
The first is to simply enter your payment card information. This is the most
common method of payment used by our customers. The company we use to process
these online payments is called SagePay, a company owned by Sage, the people
that make the accounting software.
The page where you type in your card details is protected by what is known as a
“secure certificate”, and means that your information is encrypted, or scrambled
so that hackers or fraudsters can’t intercept your card information. The use of
a secure certificate is what triggers the little padlock to show on your
Internet browser, so you know that you’re typing your card details into a secure
Using this method, not even iWood staff can see your full card details, as they
are securely passed straight to SagePay who authorise your transaction with your
bank. Using this payment method, iWood does not store your payment card details
at any time, so even if someone got their hands on out entire database, your
card details are not in there.
Pay Over the Phone
We appreciate that not everyone feels comfortable typing their card details into
a website, so we offer the ability to place your order and then call us up to
pay over the phone.
If you choose this payment method, you’ll be given an order number that you can
quote to our staff who will then take your payment over the phone.